The National Approved Letting Scheme (NALS).
The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.
What are the aims of the Scheme?
To provide an accreditation scheme which establishes minimum levels of service and is open to all bona fide firms and Residential Social Landlords providing lettings and management services in the private rented sector. Firms will be required to meet the criteria and standards that may from time to time by reviewed by the Board to ensure a dependable service to landlords and tenants incorporating the highest levels of consumer protection.
To monitor compliance by those accredited to the Scheme, oversee complaints handling by member firms and withdraw or suspend accreditation as a means of giving confidence to property owners and tenants dealing with a member of the Scheme.
To promote best practice in lettings and management by agents in respect of the private rented sector and, where appropriate, publish and promote best practice in lettings and management by agents in respect of the private rented sector and, where appropriate, publish and promote information to members.
For more information visit the NALS Web Site.
